Returns / Refund
Returns & Refund Policy
Thank you for supporting AdidA Fallen Angel! As a small, independent creator, we take pride in offering made-to-order designs crafted with care. Since our items are custom-printed on demand, we have specific policies regarding returns, refunds, and exchanges.
1. Quality Guarantee
We strive for excellence in every product. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at contact@adidafallenangel.art with your order number and clear photos of the issue.
Depending on the situation, we may offer:
- A replacement order at no extra charge
- A refund to the original payment method
- Store credit for future purchases
2. Returns & Refunds
Since all items are made to order, we do not accept returns for:
- Buyer’s remorse (changing your mind)
- Incorrect size selection
- Personalized or custom-made items
Non-returnable items include:
- Digital downloads
- Original artworks
- Sticker packs
- Gift cards
- Items bought on sale
If your item arrives damaged or incorrect, we will gladly replace it or issue a refund. Please contact us within 7 days to initiate a claim.
For approved returns, the customer is responsible for return shipping costs unless the issue is due to our error.
3. Shipping Issues
Lost or Stolen Packages
- If a package is lost or stolen after leaving our facility, we are not responsible.
- Replacement orders are considered on a case-by-case basis.
Lost Orders in Transit
- If your order is lost in transit, contact us within 30 days of the estimated delivery date.
- We will either send a replacement or refund the lost item.
Returned to Sender
- If an order is returned due to an incorrect address, rejection, or being unclaimed, we can assist with placing a new order.
- Shipping costs are non-refundable.
4. Color Variations
All products are printed using state-of-the-art printing processes, but slight color variations may occur due to production factors. These are normal and do not qualify as defects.
5. Refund Processing Time
- Refunds are processed within 5-10 business days after approval.
- Refunds will only be issued once the returned item (if required) is received and inspected.
- Non-returnable items sent back to us without approval will require postage payment to be resent to the customer.
6. Exchanges
If your item arrives defective or damaged, we will offer:
- A replacement
- Store credit if an exchange is not possible
Contact us within 7 days of delivery to arrange this.
7. Contact Us
For any concerns regarding your order, reach out to us at:
Email: contact@adidafallenangel.art
We appreciate your support and look forward to providing you with high-quality, custom-made artwork!
Last updated: February 2025