Returns / Refund
Return & Refund Policy
Thank you for choosing AdidA Fallen Angel. Your satisfaction is our priority. Please take a moment to review our return and refund policy:
If you’re not satisfied with the quality of the products please get InTouch within 15 days of receiving the item and we’ll do everything we can to investigate and find a solution.
Return Window: You can return purchased items within 14-21 days of receiving the order.
Return Conditions: To be eligible for a return, your item must be:
- Unused and in the same condition
- In the original packaging
Please note that the following items cannot be returned: digital items, original artworks, Sticker packs.
Return Process: To initiate a return, email us at adidafallenangel@gmail.com. We'll provide instructions on where to send your return. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
Please do not send your purchase back to the manufacturer.
We are dedicated to resolving any issues and ensuring our customers are delighted with their orders. If it's not feasible to send a replacement order promptly, or if your customers prefer a quicker resolution, please mention that when you contact us, and we'll process a refund for you.
Refunds: Upon receiving and inspecting your returned item, we'll send an email to confirm receipt. If approved, your refund will be processed, and a credit will be applied to your original payment method within 30 days.
Exchanges: We only replace items if they are defective or damaged. For exchanges, contact us at adidafallenangel@gmail.com.
Late or Missing Refunds: If you haven't received your refund, check your bank account and contact your credit card company. If issues persist, email us at adidafallenangel@gmail.com.
Contact Us: If you have questions about our return policy, reach out at adidafallenangel@gmail.com. Your satisfaction is our priority, and we're here to assist you.
Remember, a return policy needs regular updates. As AdidA Fallen Angel evolves, so does our commitment to ensuring your shopping experience is exceptional